United States

Privacy Policy

True Luxury Travel Down Arrow

This policy sets out how we use and protect any information that you give us or that we may collect or otherwise process in the course of you using our website or any of our services.

We take data protection very seriously. We are committed to ensuring that your privacy is protected. As the controller of your personal data, our privacy policy is designed to give you peace of mind and confidence.

Our privacy policy may change from time to time. You should check this page periodically to ensure that you are happy with any changes. This policy is effective from 2nd April 2018.

If you have any questions about this policy or your information, please contact us directly at any of the following:

Calling our UK Head Office in Chelsea, London: +44 203 137 1247

Emailing us: [email protected]

Writing to us: 208 Fulham Road, London, SW10 9PJ


We will collect personal information to help us serve you. This information could include your name, contact details, journey information, passenger information and credit or debit card details.

We may also use your email address to send you information on products and services that we think may be of interest to you. If you do not wish to receive such emails, please click on the unsubscribe link at the bottom of any emails you receive or contact us to update your preferences.

The UK Data Protection Act 1998 gives special protection to sensitive personal data which will include information about a customer’s health. We may collect information about your health, for example, any disabilities or dietary requirements so that we can provide a better service and make any necessary adjustments to your itinerary. By using our services, you agree that we may process data about your health for these purposes. If you are providing this information on behalf of others, please make sure you have their permission to share such information.

We will only disclose your name and travel plans to our suppliers for operational purposes. We will not share your personal information for marketing or any other purposes without your consent unless where required by law.

We will always respect your privacy and any personal communication between you and ourselves. We will always comply with any data protection legislation currently in force.

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online, by email, over the phone and in person.

You may request details of personal data that we hold about you under the Data Protection Act 1998. No fee is due and we may require you to provide verification of your identity. If you would like a copy of the information held on you, please email us at: [email protected] Please note that in certain circumstances, we may withhold access to your personal data where we have the right to do so under the Data Protection Act 1998.

If you believe that any information we are holding on you is incorrect or incomplete, please contact us as soon as possible so that we can correct it.

In the event that the business is sold or integrated with another business, your details will be disclosed to our advisors and any prospective purchaser’s advisors and will be passed to the new owners of the business.